Junior Technician

You want a very diversified job? We have what you need!

 We are a dynamic company in a significant growth phase. Established since 1995, we are located in St-Leonard, serving customers that consist mainly of SMEs located in the Greater Montreal area.

SERVICES OFFERED BY THE IT SERVICES DIVISION:

  • Sale, maintenance and repair of all types of computer equipment
  • Wiring: computer, phone, alarm, exterior and interior
  • Installation and administration of Windows Server, Linux, VMware
  • Dedicated and Shared Hosting
  • Installation and support of various office software
  • Installation and support of web applications: Forum, Wiki, mailing list, etc.
  • Exchange Services / BlackBerry / Windows Mobile dedicated or shared
  • Networking Gateway, VPN, QoS, load balancing, internet link redundancy, etc.
  • IP Telephony mutualized
  • Online Backup and Archiving
  • And much more!

MAIN DUTIES:

  • Receive customer requests (phone, e-mail, fax, etc.) and respond according to established procedures.
  • Perform installation tasks, administration and support of IT systems of our customers, which is very diverse, and in some of our offices by remote response systems or on-site by customer.
  • Document interventions and client configurations.
  • Ensure service quality and customer satisfaction.

KNOWLEDGE AND EXPERIENCE REQUIRED:

  • Good IT culture. Must know and understand the most current technologies (hardware, software and other) in use in the industry.
    That is to say:
  • Thorough knowledge of Microsoft Windows (XP, Vista, 7, 8)
  • Knowledge of Microsoft Windows Server (2003-2012R2)
  • Basic knowledge of Linux / UNIX (asset for future projects)
  • Knowledge in networking and telecom (router, firewall, switch, internet)
  • Knowledge in hardware (desktop, laptop, server)
  • Knowledge of office software (MS Office)

 

  • Excellent communication and interpersonal skills.
  • Excellent professionalism, good charisma, beautiful presentation.
  • Ability to work under pressure on occasion in the event of an urgent customer problem.
  • Ability to work on multiple projects at the same time effectively and efficiently.
  • Experience in analyzing customer needs is an asset.

 

OTHER REQUIREMENTS:

  • Must have excellent communication ability in French and English (oral and written).
  • Possess a valid driver’s license.
  • Must have physical ability to lift loads of up to 100lb in connection with the exercise of its functions.

JOB BENEFITS:

  • Very competitive compensation according to relevant experience of the applicant
  • Flexible working conditions
  • Benefit Plan
  • Training program and continuous development

Starting Date : As soon as possible

We are interested in your resumé. Send it along with a presentation letter to